FAQs

We have multiple offices to serve all of Canada

It’s east to open an account. Call our customer service department to start the process!

Orders can be placed by:

Phone

Fax

Email

Online

Yes, we accept purchase orders. Please provide us your purchase order number when placing your orders.

When placing an order, we recommend including the following information:

Your Name :

Company Name :

Phone Number:

Shipping Address :

Item Codes* & Quantities :

*Providing items codes helps to ensure the accuracy of your order.

We always do our best to accommodate our customer’s needs for their convenience, so please feel free to give us a call to discuss any specific requirement.

Yes, you can place your order after business hours and on holidays by email, fax or online. For phone orders, leave a message with your name, company name and email address, and one of our customer service representatives will return your call the next business day.

If you are unable to log in to your account

please call us at 1-800-997-9752 (Head Office), 1-855-535-0575 (Eastern Region Office) or 1-877-773-9993 (Western Region Office) and someone from our customer service team will be please to lend a hand.

Accessing pricing can only be done by Avron customers. If you don’t have an account with us yet, it’s a quick phone call away.

Avron does not keep passwords on file for security reasons. If you forgot your password, click the “forgotten password” link when on the log in screen.

If you are a registered customer, make sure you sign into your Personal Shopping account when you submit your order and you can access your past order information online. To view your order history, click on ‘Past Orders’.

We accept the following payment methods:

Credit Cards: Visa and Mastercard only

PayPal

Interac (Debit*) is available for pick up orders only.

Certified Cheque or Money Orders

Payment Terms

*Debit cards are only accepted on-site. We also accept online banking payment methods.

Please note that all first orders must be prepaid in full by Visa, Mastercard or Certified Cheque.

For established accounts, net 21-day terms, from date of invoice, may be available on approved credit (OAC). Some restrictions apply: credit is extended to approved accounts only.

Overdue accounts will be charged 2% per month on amounts past due.

We deliver to anywhere in Canada using either our own fleet or courier depending on the location.

No, a valid street address is necessary for delivery. If a P.O. Box is entered instead of a shipping address when ordering on our website, an error message will appear when submitting the order.

Yes, Please indicate that at the time of placing your order by filling out the “Comments” screen, in addition to including the remaining information requested on the form.

Having operated and expanded in the market throughout the past two decades, we have done the research and achieved the buying power that allow us to provide our partners with the most competitive shipping rates.

For deliveries using the Head Office fleet, a minimum shipping charge of $30.00 applies to all orders less than $200.00 (before taxes) within the GTA. A minimum shipping charge of $50.00 applies to all orders less than $300.00 (before taxes) outside the GTA but within the delivery service areas.

If your order is over $300 (before taxes), we do offer free shipping within our delivery service areas.

For customers outside of our fleet’s delivery service area, we obtain the top 3 most cost-effective quotes and present it to them for final approval.

All handling and fuel surcharges charges are the responsibilities of the customer and can either be added to their invoice or charged directly to the customer by the shipper carrier. All orders must be prepaid prior to shipping.

Please feel free to call our Customer Service team at 905-761-9752 for more information.

Absolutely! If you decide you do not want an item you purchased from us within 24 hours of receiving it,

please call 1-800-997-9752 to arrange for it to be picked up at your next delivery.

Kindly provide the invoice number when calling and all returns require an RMA (Return Merchandise Authorization).

All items must be returned in their original packaging.

For items that are covered by a manufacturer’s warranty (structural damage sustained under normal use), customers are required to provide proof of purchase (receipt), as well as photographs to support warranty claims. Carefully follow care and cleaning instructions of your product to ensure the manufacturer’s warranty is honoured. Some restrictions apply.

Yes: Avron offers a Price Match Guarantee.

We’ll match any competitor’s regular or advertised price on an identical in-stock item (brand, size, model number). Show us confirmation of the lower price via flyer or online on the competitor’s website before you order and we’ll adjust the price. Some conditions apply.

No, Our manufacturers use a network of national dealers, such as Avron, and do not sell directly to the end user.

We offer a 3% discount on all orders over $300.00, before taxes and shipping, to meet your budget needs. Some restrictions apply: does not apply to clearance and/or featured flyer prices that have already been discounted.

Goods & Services Tax (GST) and Harmonized Taxes (HST) will be added to orders where applicable.

Yes, our Business number is 87021 7551 RT0001

Register on our website and you’ll receive exclusive offers and promotions, announcements, and more!

In addition to our website, we have a Pinterest page and a charming lifestyle blog just waiting for your visit! Get some great ideas and share yours with us!

Pinterest : http://www.pinterest.com/avronforyou/

Blog : http://avronblog.wordpress.com/

Twitter : @AvronCanada

Facebook : https://www.facebook.com/AvronCanada/

Instagram : @Avron.ca

Prizes cannot be redeemed for cash and are not transferrable.

Avron gift cards contain value which may only be used to purchase goods and services offered by Avron. For all gift card prizes, the gift card must be redeemed within 3 months of receiving it. Gift cards will not be replaced if they are lost or stolen.

Winners were chosen through a randomized number generator.

Personal information means any information about an identifiable individual. This includes information such as your name, address, telephone number, purchase information or e-mail address. As an Avron customer, you provide us with this information in a variety of ways, such as signing up for our online shopping, or processing a request. Avron adheres to strict guidelines when dealing with your personal information. We ensure that any personal information we obtain is kept confidential.

When you provide Avron with personal information, we inform you as to why we are collecting it. Avron obtains your consent for the collection of your personal information. In some instances, where the purpose for collection is obvious, your consent is implied.

We will collect, use or disclose your personal information only with your knowledge and consent, except where required or permitted by law. Avron will not make your consent a requirement for the supply of a product or service other than as necessary to be able to supply the product or service.

Consent can be express or, in some circumstances, implied, and can be given in writing, by using or not using a check box, electronically, orally (in person or by telephone) or by your conduct, such as use of a product or service.

In determining the type of consent to obtain, Avron will consider all relevant factors, including the sensitivity of the information and your reasonable expectations. You may withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions.

As a valued Avron customer, any personal information that you give is maintained for the sole use of Avron. Avron will not divulge or use this information in any way other than for order processing and direct mail/e-mail/telephone communication from Avron to you as our customer. We do not share or sell data.

With your permission, we collect customer information (contact name, school or business name, address, phone number, and e-mail address) so that we can process an order. If we have any questions about your order or you are a contest winner, we may contact you by e-mail or by phone.

As a valued Avron customer, we will periodically send you e-mails and/or mailings to inform you of specials or promotions that we feel you may be interested in.

If you would like to unsubscribe to electronic or mail correspondence, please contact us by phone at 1-800-997-9752 or by e-mail at customer_care@avron.ca.

Your password is there to ensure no one else has access to your account. If you forget your password, click on the “Forgot Your Password?” link and fill in the e-mail address you used to setup the account. A temporary password will be sent to that e-mail address. Please protect your personal information by keeping your password secret, make sure you log off properly, and take any necessary steps while using a shared computer.

Like many websites, we use technology, such as cookies, that allow us to make your visit to our website easier by recognizing you when you return and help provide you with a customized experience.

If you would like to unsubscribe to electronic or mail correspondence, please contact us by phone at 1-800-997-9752 or by e-mail at customer_care@avron.ca.