Frequently Asked Questions

Frequently Asked Questions

What are your contact details?

We have multiple offices to serve all of Canada

Ontario (Head Office) Quebec British Columbia
277 Basaltic Road Concord, ON, L4K 4W8 Canada 3524 Poirier Blvd Saint-Laurent, QC, H4R 2J5 Canada 708 Chester Road Delta, BC, V3M 6J1 Canada
Toll Free: 1.800.997.9752 Toll Free: 1.855.535.0575 Toll Free: 1.877.773.9993
Tel: 905.761.9752 Tel: 514.904.0575 Tel: 604.526.1482
Toll Free Fax: 1.800.595.9754
Fax: 905.761.9754
Fax: 514.904.0658 Fax: 604.525.1293
Email: Email: Email:

Hours of Operation:

Monday - Friday

Head Office: 8:00 am – 5:30 pm

Eastern Region Office: 8:30 am – 5:00 pm

Western Region Office: 8:30 am – 5:00 pm

Becoming a Customer

How do I open up an account at Avron?

We're thrilled you're considering partnering with us! Starting your journey with us is a breeze. Our Customer Success team will help you set up your account. Most of the time, we can get your account up and running right away. We can't wait to work with you and provide the top-notch service you deserve!

Head Office Eastern Region Office Western Region Office
Telephone: 905.761.9752 Telephone: 514.904.1575 Telephone: 604.526.1482
Toll Free: 1.800.997.9752 Toll Free: 1.855.535.0575 Toll Free: 1.877.773.9993

A credit application is required to open an account.

Your customer service representative will send you a credit application form.

Please fill out the form and send it back to our office by e-mail or fax.


How do I place an order?

We're thrilled to welcome you to our community. For your very first order, we kindly ask that you prepay the total amount. You have a world of choices on how to do that—whether it's by phone, fax, email, or online.

Phone Orders

Feel free to ring up your closest branch, either local or toll-free, Monday to Friday between 8am and 5:30pm in Ontario and 9am to 5pm in QC and BC. If you happen to call after hours or on holidays, no worries! Leave us your name and a number to reach you at, and our friendly Customer Service Associates will get back to you the very next business day.

Sending a Fax

You can fax your nearest branch at any time, day or night. To make sure everything goes smoothly, please include your name, the name of your company, your phone number (area code and all), any special shipping instructions, and, of course, the product codes and quantities you're interested in.

Email & Traditional Mail

Simply shoot an email or drop a mail to your closest branch using the appropriate contact information and include your contact name and phone number as well as account number if you have one.

Order Online

Visit our website at and follow the easy steps to place your order right from the comfort of your own device!

My facility uses Purchase Orders. Do you accept those?

Yes, we accept purchase orders. Please provide us your purchase order number when placing your orders.

What information should I include with my order?

When placing an order, we recommend including the following information:

Your Name :

Company Name :

Phone Number:

Shipping Address :

Item Codes* & Quantities :

*Quick Tip

When picking out your items, it's super helpful to jot down the product code numbers you'll find in our catalogue or website. It helps us get you exactly what you're looking for!

We always do our best to accommodate our customer’s needs for their convenience, so please feel free to give us a call to discuss any specific requirement.

Can I place my order after business hours on holidays?

Yes, you can place your order after business hours and on holidays by email, fax or online. For phone orders, leave a message with your name, company name and email address, and one of our customer service representatives will return your call the next business day.

Product Availability and Fair Pricing

We do our best to make sure you get the products you love at the prices you see on our website. We understand that the items we offer are important to you and the children you care for. But you know how life is—sometimes things change! Prices can shift due to market conditions or changes in currency, and availability can vary. We'll always aim to keep you in the loop if changes happen.

Also, while we try to show our products as accurately as possible, there might be tiny differences in color or appearance. And hey, if we make an error in our product details or pricing, we promise to correct it as soon as we catch it. Thanks for being part of our Avron family and making this a community that inspires positive change!

All About Special Orders

We offer a select range of items that are on special order. Because these items are ordered especially for you, any returns come with a 50% restocking fee.

If you have a change of heart after confirming your special order, we totally get it—things happen! Just keep in mind that cancellations made more than 24 hours after confirmation will require a 50% restocking fee. This is simply because these specially ordered items are uniquely to your order and can't easily be returned to our regular stock.

When it comes to delivery timelines, we aim to get your special order to you within an estimated 6-8 weeks. For some of our more intricate sensory products, the crafting process takes a bit longer—so please expect an estimated delivery time of 10-12 weeks for these items.

Online Account

Why am I unable to log in to my account/access pricing?

If you are unable to log in to your account

please call us at 1-800-997-9752 (Head Office), 1-855-535-0575 (Eastern Region Office) or 1-877-773-9993 (Western Region Office) and someone from our customer service team will be please to lend a hand.

Why can’t I see all pricing for all items on your website?

Accessing pricing can only be done by Avron customers. If you don’t have an account with us yet, it’s a quick phone call away.

I forgot my password. How can I get it back?

Avron does not keep passwords on file for security reasons. If you forgot your password, click the “forgotten password” link when on the log in screen.

How can I access my order history?

If you are a registered customer, make sure you sign into your Personal Shopping account when you submit your order and you can access your past order information online. To view your order history, click on ‘Past Orders’.


What methods of payment do you accept?

Ways to Pay:

EFT: Feel free to use Direct Deposit, it's like a virtual handshake!

PAD: Pre-Authorized Debit is a hassle-free way to make sure everything is taken care of.

Credit & Debit Cards: We accept Visa and Mastercard, because classics never go out of style.

Interac: E-transfers work for us, too!

Bill Payment: If this is your method of choice, just look us up under Avron Foods Limited.

Cheque: Old school? No problem! Make it payable to Avron Foods Limited.

Financing Options: Need a bit more flexibility? We offer financing through our trusted partners. For more details, our Customer Success Team is here to help.

Do you offer payment terms?

For established accounts, net 21-day terms, from date of invoice, may be available on approved credit (OAC). Some restrictions apply: credit is extended to approved accounts only.

Overdue accounts will be charged 2% per month on amounts past due.

Shipping & Delivery

Where do you deliver to?

We deliver to anywhere in Canada using either our own fleet or courier depending on the location.

Can I have an order delivered to my P.O. Box?

No, a valid street address is necessary for delivery. If a P.O. Box is entered instead of a shipping address when ordering on our website, an error message will appear when submitting the order.

Can I deliver my order to a different address?

Yes, Please indicate that at the time of placing your order by filling out the “Comments” screen, in addition to including the remaining information requested on the form.

What are the details regarding shipping and handling costs?

Having operated and expanded in the market throughout the past two decades, we have done the research and achieved the buying power that allow us to provide our partners with the most competitive shipping rates.

For deliveries using the Head Office fleet, a minimum shipping charge of $30.00 applies to all orders less than $200.00 (before taxes) within the GTA. A minimum shipping charge of $50.00 applies to all orders less than $300.00 (before taxes) outside the GTA but within the delivery service areas.

If your order is over $300 (before taxes), we do offer free shipping within our delivery service areas.

For customers outside of our fleet’s delivery service area, we obtain the top 3 most cost-effective quotes and present it to them for final approval.

All handling and fuel surcharges charges are the responsibilities of the customer and can either be added to their invoice or charged directly to the customer by the shipper carrier. All orders must be prepaid prior to shipping.

Please feel free to call our Customer Service team at 905-761-9752 for more information.


Hassle-Free Returns Because We Get It

We truly care about your happiness and satisfaction with your purchase. The moment your package arrives, we recommend taking a little time to make sure everything is as you expected. If something isn't quite right, just reach out to our friendly Customer Service Team within the first 24 hours. This ensures that we can hold our shipping partners accountable for any hiccups during the delivery process.

If you need to send something back, we ask that it comes back to us unopened, and in the same condition you received it. That way, we can find it a new home. Please note that a restocking fee may apply to returned or cancelled items.

To make the return process as smooth as possible for you, we ask that you get an RMA (Return Merchandise Authorization) form from our Customer Service Team. This form is your golden ticket to ensuring that your account gets credited accurately. Returns without this form might get lost in the shuffle, and we don't want that to happen!

Before placing your order, we recommend double-checking it to minimize any errors. If you do end up ordering something by mistake, keep in mind you'll be responsible for the shipping charges to send it back to us.

To reach us, just dial your local branch. The phone numbers are easy to find in the Regional Office Information section at the top of the page.

Feel free to drop us an email at

Sometimes, we might ask for photos to better understand any issues with returns or damaged items.

We're always here to help you out and make sure you're happy with your experience!

Your Peace of Mind: Our Warranty Promise

We know you trust us to provide quality products, and we stand by that promise! If one of your items encounters a hiccup and is covered by a manufacturer's warranty (like structural damage during everyday use), we're here to help. All we ask is that you keep your invoice handy for verification—consider it your golden ticket to peace of mind.

Sometimes a picture is worth a thousand words, so photos might be needed to make sure we fully understand the issue. And hey, we know life gets busy, but following the care and cleaning guidelines for your products will make sure they stay in tip-top shape for the long haul. Some limitations do apply, but we'll always work with you to find a solution that leaves you smiling.

Value & Savings: How We Make Your Budget Smile

When you're browsing our catalogue or taking a digital stroll through our online store, please note that the prices you see are all in our home currency—good ol' Canadian dollars. But keep in mind, these prices are just the starting point. They don't include any shipping costs or applicable taxes. No worries though, we'll make all of that clear when you're checking out.

Change is the Only Constant

While we aim to give you the most competitive prices and occasional special discounts, it's good to know that these can change from time to time. Rest assured, we're always striving to offer you great value and exceptional service.

We do our best to make sure you get the products you love at the prices you see on our website. We understand that the items we offer are important to you and the children you care for. But you know how life is—sometimes things change! Prices can shift due to market conditions or changes in currency, and availability can vary. We'll always aim to keep you in the loop if changes happen.

Our Price Match Promise

We're committed to offering you the best possible value, and we're happy to have a Price Match Policy to prove it! If you're looking to buy something from us and you find the same item at a lower price somewhere else in Canada, we're open to matching it. Just make sure that the item you want to price match is the same brand, size, and model, and all other details match up (before tax). Unfortunately, we can't price match sale or discounted items from other stores, and we can only compare with our direct competition operating in Canada.

Need to prove the price difference? No worries! A quick link to the product, a snapshot of an ad, or an official quote from the competitor will do. Just make sure to bring it up at the time you're making your purchase. Also, the item needs to be available both with us and the competitor for the price match to be possible.

Now, we might have to limit the quantities we can price match, especially for bulk purchases, just to keep things fair for everyone. We also need to consider any extra costs like delivery when comparing prices. Oh, and one more thing: our food category items are the exception to this rule; they can't be price-matched.

If you want to go ahead and request a price match, it's super easy! You can call your account manager or shoot them an email. We'll guide you through the quick process.

Lastly, while we aim to accommodate as many price match requests as we can, there might be instances when we have to decline. We also reserve the right to update this policy as we see fit to make sure it's fair for everyone involved.

Can I buy directly from your manufacturers?

No, Our manufacturers use a network of national dealers, such as Avron, and do not sell directly to the end user.


Your Bonus: Save 3% on Orders over $300

We know that every penny counts, especially when you're managing a childcare facility. That's why we're excited to offer you a 3% discount on all orders that exceed $300.00, before taxes and shipping. This is our little way of saying thank you for choosing Avron and helping you meet your budget goals.

Please note, our discount doesn't apply to clearance items or products already discounted in our featured flyers and campaigns. We're sure you understand that those goodies are already offered at rock-bottom prices.

We hope this special offer adds a little sunshine to your day and helps you get the most out of your budget!

What You Need to Know About Taxes

For Canadian Customers:

Goods & Services (GST),

Harmonized Taxes (HST)

and/or (PST/QST) will be added to orders where applicable.

Tax-Exempt Customers must provide tax exemption numbers (cards).

Does Avron have a business number?

For your reference, our business numbers are:

Toronto 870217551 RT0001;

Québec 853470904RT0001 (GST) et 1218110581TQ0001 (QST)

British Columbia 791107121 RT0001.

Current Promotion Details & Disclaimers

Clearance Sale: Up to 25-75% Off Selected Products

The clearance sale pricing only applies to selected products. Prices are as advertised and are limited to stock on hand. No backorders or rain checks on clearance

products in this promotion. Pricing cannot be combined with any other offer or applied to previously purchased merchandise.

MARKDOWN MADNESS SALE: up to 40% off items on the specified page. No further discounts can be applied. Promotion ends May 3, 2024.

ARTS & CRAFTS PROMOTION: get 10% off your entire arts & crafts order. Orders must be over $300 before taxes for coupon to apply. Cannot be combined with other discounts. Cannot be applied to past orders. Some items may be excluded from this promotion. Online only. Must create an account to place an order. Code only works once per customer. Valid until April 30, 2024.

Account Manager Promotions: 10% off your entire purchase codes can only be used online only, once per customer. Some items are not discountable. Must meet $300 before taxes for code to apply.

While we strive to provide the most up-to-date product information, sometimes the details about nutrition, ingredients, allergens, and sizing come directly from the manufacturers who might make changes to their products now and then. To ensure you're getting the most accurate info, especially if you have any dietary or allergy concerns or questions, it's a good idea to review the product's label or check in with our customer service team to give you the peace of mind you deserve.

Avron Online

How do I sign up for email updates?

Register on our website and you’ll receive exclusive offers and promotions, announcements, and more!

Where can I visit Avron online?

In addition to our website, we have our social media channels where you can find promotions, new products and all things Avron!

Twitter : @AvronCanada

Facebook :

Instagram :


I won a contest prize from Avron, what are the disclaimers?

Prizes cannot be redeemed for cash and are not transferrable.

I won a gift card from Avron, does it expire?

Avron gift cards contain value which may only be used to purchase goods and services offered by Avron. For all gift card prizes, the gift card must be redeemed within 3 months of receiving it. Gift cards will not be replaced if they are lost or stolen.

How were winners chosen?

Winners were chosen through a randomized number generator.

Privacy Policy

Avron is committed to providing visitors with a website that respects your privacy and protects the personal information that you may share with us.

What is Personal Information?

Personal information means any information about an identifiable individual. This includes information such as your name, address, telephone number, purchase information or e-mail address. As an Avron customer, you provide us with this information in a variety of ways, such as signing up for our online shopping, or processing a request. Avron adheres to strict guidelines when dealing with your personal information. We ensure that any personal information we obtain is kept confidential.

Collecting Your Personal Information

When you provide Avron with personal information, we inform you as to why we are collecting it. Avron obtains your consent for the collection of your personal information. In some instances, where the purpose for collection is obvious, your consent is implied.


We will collect, use or disclose your personal information only with your knowledge and consent, except where required or permitted by law. Avron will not make your consent a requirement for the supply of a product or service other than as necessary to be able to supply the product or service.

Consent can be express or, in some circumstances, implied, and can be given in writing, by using or not using a check box, electronically, orally (in person or by telephone) or by your conduct, such as use of a product or service.

In determining the type of consent to obtain, Avron will consider all relevant factors, including the sensitivity of the information and your reasonable expectations. You may withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions.

Commitment to Privacy

As a valued Avron customer, any personal information that you give is maintained for the sole use of Avron. Avron will not divulge or use this information in any way other than for order processing and direct mail/e-mail/telephone communication from Avron to you as our customer. We do not share or sell data.

What We Gather and How We Use It

With your permission, we collect customer information (contact name, school or business name, address, phone number, and e-mail address) so that we can process an order. If we have any questions about your order or you are a contest winner, we may contact you by e-mail or by phone.

As a valued Avron customer, we will periodically send you e-mails and/or mailings to inform you of specials or promotions that we feel you may be interested in.

If you would like to unsubscribe to electronic or mail correspondence, please contact us by phone at 1-800-997-9752 or by e-mail at

Online Ordering

Your password is there to ensure no one else has access to your account. If you forget your password, click on the “Forgot Your Password?” link and fill in the e-mail address you used to setup the account. A temporary password will be sent to that e-mail address. Please protect your personal information by keeping your password secret, make sure you log off properly, and take any necessary steps while using a shared computer.

How We Use Web Technology

Like many websites, we use technology, such as cookies, that allow us to make your visit to our website easier by recognizing you when you return and help provide you with a customized experience.

If you would like to unsubscribe to electronic or mail correspondence, please contact us by phone at 1-800-997-9752 or by e-mail at