FAQs

Frequently Asked Questions

What are your contact details?

We have multiple offices to serve all of Canada

Ontario (Head Office) Quebec British Columbia
277 Basaltic Road Concord, ON, L7K 4W8 Canada 3524 Poirier Blvd Saint-Laurent, QC, H4R 2J5 Canada 708 Chester Road Delta, BC, V3M 6J1 Canada
Toll Free: 1-800-997-9752 Toll Free: 1-855-535-0575 Toll Free: 1-877-773-9993
Tel: (905) 761-9752 Tel: (514) 904-0575 Tel: 604-526-1482
Toll Free Fax: 1-800-595-9754
Fax: (905) 761-9754
Fax: (514) 904-0658 Fax: 604-525-1293
Email: sales@avron.ca Email: avronquebec@avron.ca Email: saleswest@avron.ca

Hours of Operation:

Monday - Friday

Head Office: 8:00 am – 5:30 pm

Eastern Region Office: 8:30 am – 5:00 pm

Western Region Office: 8:30 am – 5:00 pm

Becoming a Customer

How do I open up an account at Avron?

It’s east to open an account. Call our customer service department to start the process!

Head Office Eastern Region Office Western Region Office
Telephone: 905.761.9752 Telephone: 514-904-1575 Telephone: 604.526.1482
Toll Free: 1-800-997-9752 Toll Free: 1-855-535-0575 Toll Free: 1-877-773-9993

A credit application is required to open an account.

Your customer service representative will send you a credit application form.

Please fill out the form and send it back to our office by e-mail or fax.

Ordering

How do I place an order?

Orders can be placed by:

Phone

Fax

Email

Online

Ontario (Head Office) Quebec British Columbia
277 Basaltic Road Concord, ON L7K 4W8 Canada 3524 Poirier Blvd Saint-Laurent, QC H4R 2J5 Canada 708 Chester Road Delta, BC V3M 6J1 Canada
Toll Free: 1-800-997-9752 Toll Free: 1-855-535-0575 Toll Free: 1-877-773-9993
Tel: (905) 761-9752 Tel: (514) 904-0575 Tel: 604-526-1482
Toll Free Fax: 1-800-595-9754
Fax: (905) 761-9754
Fax: (514) 904-0658 Fax: 604-525-1293
Email: sales@avron.ca Email: avronquebec@avron.ca Email: saleswest@avron.ca
My facility uses Purchase Orders. Do you accept those?

Yes, we accept purchase orders. Please provide us your purchase order number when placing your orders.

What information should I include with my order?

When placing an order, we recommend including the following information:

Your Name :

Company Name :

Phone Number:

Shipping Address :

Item Codes* & Quantities :

*Providing items codes helps to ensure the accuracy of your order.

We always do our best to accommodate our customer’s needs for their convenience, so please feel free to give us a call to discuss any specific requirement.

Can I place my order after business hours on holidays?

Yes, you can place your order after business hours and on holidays by email, fax or online. For phone orders, leave a message with your name, company name and email address, and one of our customer service representatives will return your call the next business day.

Product Availability

Every attempt will be made to offer goods at the prices listed and maintain product availability.

Due to market and currency fluctuations, Avron reserves the right to change prices without notice.

Some products may not be exactly as shown.

Also, color availability may be subject to change without notice.

Avron is not responsible for any typographical errors.

Backorders

Avron prides itself in shipping complete orders.

However, if product is not available at the time an order is placed, customers will be notified.

If items are not available or become discontinued by the manufacturer, we reserve the right to cancel any backorders.

Items not in stock at the time of processing your order will be shipped when available and invoiced separately*.

*Some restrictions apply.

Special Order Items

All orders require a 50% deposit and are subject to a restocking fee of 50% if cancelled after 24 hours upon confirming the order. Please note that some orders may require prepayment. Products may require a 6-8 week or longer delivery time.

Online Account

Why am I unable to log in to my account/access pricing?

If you are unable to log in to your account

please call us at 1-800-997-9752 (Head Office), 1-855-535-0575 (Eastern Region Office) or 1-877-773-9993 (Western Region Office) and someone from our customer service team will be please to lend a hand.

Q: Why can’t I see all pricing for all items on your website?

Accessing pricing can only be done by Avron customers. If you don’t have an account with us yet, it’s a quick phone call away.

I forgot my password. How can I get it back?

Avron does not keep passwords on file for security reasons. If you forgot your password, click the “forgotten password” link when on the log in screen.

How can I access my order history?

If you are a registered customer, make sure you sign into your Personal Shopping account when you submit your order and you can access your past order information online. To view your order history, click on ‘Past Orders’.

Payment

My facility uses Purchase Orders. Do you accept those?

We accept the following payment methods:

Visa

Mastercard

Debit*

Certified Cheque or Money Orders

*Debit cards are only accepted on-site. We also accept online banking payment methods.

Please note that all first orders must be prepaid in full by Visa, Mastercard or Certified Cheque.

Do you offer payment terms?

For established accounts, net 21-day terms, from date of invoice, may be available on approved credit (OAC). Some restrictions apply: credit is extended to approved accounts only.

Credit Cards: Visa and Mastercard only

Interac (Debit) is available for pick up orders only.

PayPal

Overdue accounts will be charged 2% per month on amounts past due.

Delivery & Shipping

Where do you deliver to?

We deliver to anywhere in Canada and the United States using either our own fleet or courier depending on the location.

Can I have an order delivered to my P.O. Box?

No, a valid street address is necessary for delivery. If a P.O. Box is entered instead of a shipping address when ordering on our website, an error message will appear when submitting the order.

Can I deliver my order to a different address?

Yes, Please indicate that at the time of placing your order by filling out the “Comments” screen, in addition to including the remaining information requested on the form.

What are the details regarding shipping and handling costs?

Having operated and expanded in the market throughout the past two decades, we have done the research and achieved the buying power that allow us to provide our partners with the most competitive shipping rates.

For deliveries using the Head Office fleet, a minimum shipping charge of $30.00 applies to all orders less than $200.00 (before taxes) within the GTA. A minimum shipping charge of $50.00 applies to all orders less than $300.00 (before taxes) outside the GTA but within the delivery service areas.

If your order is over $300 (before taxes), we do offer free shipping within our delivery service areas.

For customers outside of our fleet’s delivery service area, we obtain the top 3 most cost-effective quotes and present it to them for final approval.

All handling charges (ie. border crossing fees, duty fees, brokerage fees, fuel surcharges, or other such charges) are the responsibilities of the customer and can either be added to their invoice or charged directly by the U.S. Customs. All orders must be prepaid prior to shipping.

Customers outside of Canada will require tax ID numbers for cross-border shipments.

Please feel free to call our Customer Service team at 905-761-9752 for more information.

Returns

Can I return an item I ordered that I just don't want?

Absolutely! If you decide you do not want an item you purchased from us within 24 hours of receiving it,

please call 1-800-997-9752 to arrange for it to be picked up at your next delivery.

Kindly provide the invoice number when calling and all returns require an RMA (Return Merchandise Authorization).

All items must be returned in their original packaging.

What is your warranty policy?

For items that are covered by a manufacturer’s warranty (structural damage sustained under normal use), customers are required to provide proof of purchase (receipt), as well as photographs to support warranty claims. Carefully follow care and cleaning instructions of your product to ensure the manufacturer’s warranty is honoured. Some restrictions apply.

Pricing

*Please note that all prices are subject to change without notice and do not include taxes or shipping. All prices shown are in Canadian funds.

We want to satisfy our customers and offer fair and affordable value for their money. Our extensive research and experience in the market is why we can promise unbeatable prices. We discount all of our items, and in many cases, sell below manufacturer suggested retail prices (MSRP).

Do you price match?

Yes: Avron offers a Price Match Guarantee.

We’ll match any competitor’s regular or advertised price on an identical in-stock item (brand, size, model number). Show us confirmation of the lower price via flyer or online on the competitor’s website before you order and we’ll adjust the price. Some conditions apply.

Can I buy directly from your manufacturers?

No, Our manufacturers use a network of national dealers, such as Avron, and do not sell directly to the end user.

Discounts

Does Avron offer any discounts?

We offer a 3% discount on all orders over $300.00, before taxes and shipping, to meet your budget needs. Some restrictions apply: does not apply to clearance and/or featured flyer prices that have already been discounted.

Do your prices include taxes?

Goods & Services Tax (GST) and Harmonized Taxes (HST) will be added to orders where applicable.

Does Avron have a business number?

Yes, our Business number is 87021 7551 RT0001

Promotion Details & Disclaimers

Clearance Sale: Up to 25-75% Off Selected Products

The clearance sale pricing only applies to selected products. Prices are as advertised and are limited to stock on hand. No backorders or rain checks on clearance

products in this promotion. Pricing cannot be combined with any other offer or applied to previously purchased merchandise.

Avron Online

How do I sign up for email updates?

Register on our website and you’ll receive exclusive offers and promotions, announcements, and more!

Where can I visit Avron online?

In addition to our website, we have a Pinterest page and a charming lifestyle blog just waiting for your visit! Get some great ideas and share yours with us!

Pinterest : http://www.pinterest.com/avronforyou/

Blog : http://avronblog.wordpress.com/

Twitter : @AvronCanada

Facebook : https://www.facebook.com/AvronCanada/

Instagram : @Avron.ca

Contests

I won a contest prize from Avron, what are the disclaimers?

Prizes cannot be redeemed for cash and are not transferrable.

I won a gift card from Avron, does it expire?

Avron gift cards contain value which may only be used to purchase goods and services offered by Avron. For all gift card prizes, the gift card must be redeemed within 3 months of receiving it. Gift cards will not be replaced if they are lost or stolen.

How were winners chosen?

Winners were chosen through a randomized number generator.

Becoming a Customer

Ordering

*Providing item codes helps ensure the accuracy of your order.

We always do our very best to accommodate our customer’s needs for their convenience,

so please feel free to give us a call to discuss any particular requirement.

Privacy Policy

Avron is committed to providing visitors with a website that respects your privacy and protects the personal information that you may share with us.

What is Personal Information?

Personal information means any information about an identifiable individual. This includes information such as your name, address, telephone number, purchase information or e-mail address. As an Avron customer, you provide us with this information in a variety of ways, such as signing up for our online shopping, or processing a request. Avron adheres to strict guidelines when dealing with your personal information. We ensure that any personal information we obtain is kept confidential.

Collecting Your Personal Information

When you provide Avron with personal information, we inform you as to why we are collecting it. Avron obtains your consent for the collection of your personal information. In some instances, where the purpose for collection is obvious, your consent is implied.

Consent

We will collect, use or disclose your personal information only with your knowledge and consent, except where required or permitted by law. Avron will not make your consent a requirement for the supply of a product or service other than as necessary to be able to supply the product or service.

Consent can be express or, in some circumstances, implied, and can be given in writing, by using or not using a check box, electronically, orally (in person or by telephone) or by your conduct, such as use of a product or service.

In determining the type of consent to obtain, Avron will consider all relevant factors, including the sensitivity of the information and your reasonable expectations. You may withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions.

Commitment to Privacy

As a valued Avron customer, any personal information that you give is maintained for the sole use of Avron. Avron will not divulge or use this information in any way other than for order processing and direct mail/e-mail/telephone communication from Avron to you as our customer. We do not share or sell data.

What We Gather and How We Use It

With your permission, we collect customer information (contact name, school or business name, address, phone number, and e-mail address) so that we can process an order. If we have any questions about your order or you are a contest winner, we may contact you by e-mail or by phone.

As a valued Avron customer, we will periodically send you e-mails and/or mailings to inform you of specials or promotions that we feel you may be interested in.

If you would like to unsubscribe to electronic or mail correspondence, please contact us by phone at 1-800-997-9752 or by e-mail at customer_care@avron.ca.

Online Ordering

Your password is there to ensure no one else has access to your account. If you forget your password, click on the “Forgot Your Password?” link and fill in the e-mail address you used to setup the account. A temporary password will be sent to that e-mail address. Please protect your personal information by keeping your password secret, make sure you log off properly, and take any necessary steps while using a shared computer.

How We Use Web Technology

Like many websites, we use technology, such as cookies, that allow us to make your visit to our website easier by recognizing you when you return and help provide you with a customized experience.

If you would like to unsubscribe to electronic or mail correspondence, please contact us by phone at 1-800-997-9752 or by e-mail at customer_care@avron.ca.