Our goal is to ensure that you are completely satisfied with your purchase. Please inspect your order immediately upon receipt and contact our Customer Service Department if there are any discrepancies or damage claims with your shipment. This must be done within 24 hours upon receipt. Delays of more than 24 hours may result in carriers refusing to pay claims.
All returned product should be unused and in original packaging and saleable condition. A restocking fee of 50% may apply to special orders items that are being returned and/or cancelled.
In order to process your return quickly, and to ensure your account is credited correctly, every return must be authorized by our Customer Service Department and accompanied by an RMA (Return Merchandise Authorization) form. Any returns sent without this form may not be adjusted accordingly. In order to avoid any errors, please verify your order before calling, faxing or emailing it to our office. Customers are responsible for shipping charges to return products ordered in error.
For questions regarding returns, damaged items, or exchanges please contact us at firstname.lastname@example.org