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Careers

Careers

Avron Distribution is a proudly Canadian company launched in 1994 which has grown to have thriving locations in Concord, Vancouver and Montreal. We are a leader in our industry and greatly improve the lives of Canadians by supplying a wide variety of products to facilities for children and seniors. Our products include food, educational and multi-sensory resources for all ages and abilities. We also specialize in permanent and mobile solutions to promote learning, cognitive and physical development.

 

Why Join Us:

- Competitive compensation
- Comprehensive benefits and RRSP program
- In business for 25 years and continuing to achieve a healthy growth plan
- Outstanding company culture of teamwork, individual recognition, comradery
- Opportunity for advancement


Link to Indeed Profile:
https://ca.indeed.com/cmp/Avron-Distribution

 

Customer Service Support (Avron - Concord, ON)

Avron Distribution is a proudly Canadian company launched in 1994 which has grown to have thriving locations in the GTA, Vancouver, and Montreal. We are a leader in our industry and greatly improve the lives of Canadians by supplying a wide variety of products to facilities for children and seniors. Our products include food, educational and multi-sensory resources for all ages and abilities. We also specialize in permanent and mobile solutions to promote learning, cognitive, and physical development. Learn more at avron.ca.

We are looking for one suitable team member who can provide excellent customer service by taking orders and requests, answering inquiries, providing information on pricing and availability of products. Handle all aspects of customer orders, shipping, follow up of orders, delivery status and investigating any issues. To provide support to sales team and warehouse staff.

Main Responsibilities:

- Process customer orders received by phone/fax/email
- Ensure accurate fulfillment and follow up on any issues/backorders
- Answering incoming phone calls and emails from customers
- Provide excellent customer service
- Support daily drivers routes and arranging delivery of orders according to customer requirements and delivery dates
- Prepare shipping documents, invoices, sales orders, picking slips, credit memos as needed
- Schedule shipments for Special Orders, Back Orders etc.
- Build relationships with customers
- Promote products to customers, including new products or substitutions.
- Other duties as required
- Shift Schedule: 10am to 6:30pm and 9am to 5:30pm

Qualifications:

- Excellent organizational skills
- Attention to detail and strong communication skills
- Fluent in English both verbal and written
- Ability to multi-task efficiently
- A passion for talking on the phone – if you don’t like speaking with live customers on the phone regularly, this position is not for you.
- Able to work under a fast-paced environment and deadline oriented
- Reliable, good attitude, team player, able to work without supervision
- Must be proficient in Microsoft Office (Outlook, Excel and Word)
- Ability to exercise sound judgement in responding to client inquiries
- Problem solving ability

Experience

- 1-3 years’ experience in customer service and office administration
- Food wholesale distribution knowledge is an asset
- Previous Order Desk experience is an asset
- Route planning and orientation abilities are an asset
**Before applying make sure that you are able to commute to our office at Rutherford and Keele Intersection
**If you are interested in this exciting opportunity, please submit your resume by email. No calls, please.
We thank all applicants for applying; however, only those selected for an interview will be contacted.

Job Type: Full-time

Location: Avron Disribution - Concord, ON

Account Executive (Sales) (Avron - Concord, ON)

Who is Avron?

Founded in 1994, Avron is a proudly Canadian distribution business dedicated to childcare, education, and long-term care communities.
Our job begins with sourcing a wide variety of specialized products for our customers that we deliver to your door. With over 10,000 products across an array of categories such as Food, Arts and Crafts, Toys, Furniture, Cleaning and Health, as well as Sensory equipment, we are able to serve our customers selection, quality, convenience, and value across Canada.

The Opportunity:

We are looking for New Business Development Account Managers, who have a passion for sales. The New Business Development Account Managers will be responsible for driving our strategic growth plan and ensure we are exceeding our customers’ needs and expectations. They will also help champion the development and execution of short and long-term sales goals, developing and maintaining strong collaborative relationships with New Canadian Accounts, and working closely with our Head Office and business support team based in Vaughan, Ontario.

Your Responsibilities:

- Generate sales opportunities through outbound, strategic & targeted prospecting into both Childcare and Long-term (aging) care centres throughout your territory within Canada.
- Develop pipeline of new opportunities and build relationships with prospects.
- Close opportunities and meet agreed upon quarterly sales targets.
- Apply consultative selling skills to develop attractive value propositions for one strategic or several large, complex opportunities.
- Build and maintain an effective partnership with key decision-makers and primary influencers in potential client organizations.
- Maintain a high level of industry, organization, product and service knowledge to transfer this knowledge to customers and prospects.
- Although there will be full marketing support producing quality leads, the candidate must have the drive and ability to generate appointments and open doors themselves.

Core Competencies Required:

- 2 to 5 years of (B2B) New Business Development (Hunting & Closing) experience.
- 2+ years experience within a CPG sales or account management role.
- Demonstrated success in working with cross-functional teams, with strong communication skills and collaboration abilities.
- Competitive person that enjoys working in a fast-paced, dynamic environment
- Possess exceptional individual time management skills and ability to manage project timelines; especially when working remotely.
- Excellent business development skills, professional and comfortable delivering formal presentations, in person and on-line (Zoom etc)
- Driven, ambitious with a willingness to put in the hours and work to achieve results.
- Determination to stay with a sale that may take months to bring to a successful conclusion.
- Understanding of customer’s decision-making process, goals, objectives and strategies.
- Post-Secondary Degree in a Business or Marketing discipline is an asset
- The successful candidates will be motivated self-starters who are able to demonstrate past experiences of self-generating new business opportunities, having the ability to seize the opportunities and deliver Wins (close sales)for long term business relationships.

Why Join Us:

- We are in growth mode with opportunities for advancement
- Group Benefits and RRSP program
- Workplace wellness and culture of teamwork

Job Type: Full-time

Location: Avron Disribution - Concord, ON

Digital Marketing & Social Media Specialist (Avron - Concord, ON)

Avron Distribution is a proudly Canadian company launched in 1994 which has grown to have thriving locations in the GTA, Vancouver, and Montreal. We are a leader in our industry and greatly improve the lives of Canadians by supplying a wide variety of products to facilities for children and seniors. Our products include food, educational and multi-sensory resources for all ages and abilities. We also specialize in permanent and mobile solutions to promote learning, cognitive, and physical development. Learn more at avron.ca.

We are on the lookout for a Digital Marketing & Social Media Specialist. The role is to design, create, and deliver marketing and social media programs to support expansion and growth of the company services and products.
This role requires an in depth understanding of how to grow social channels including Facebook, LinkedIn, Instagram, YouTube & Twitter. Proficiency in graphics, web advertising, social media and web development is a must. Familiarity with a wide range of field practices, concepts, and procedures. Marketing specialists rely on judgment in planning and experience to accomplish identified goals.

Main Responsibilities:

- Developing, managing and designing layouts of communications such as social posts, video content, flyers, email campaigns, and other go to market ideas
- Planning, development and execution of national digital programs and campaigns, including online advertising, web site strategy and design, social media, mobile, and deliverables
- Leading ongoing management of digital touch points, including avron.ca, social networking landing pages, and mobile
- Owning and maintaining site analytics, metrics, and campaign reporting
- In depth knowledge of SEO and AdWords programs
- Presenting recommendations to leadership and strategy planning/building
- Develop, implement and manage our social media strategy
- Define most important social media KPIs
- Manage and oversee social media content
- Measure the success of every social media campaign
- Stay up to date with the latest social media best practices and technologies
- Collaborate with Marketing, Sales and Product Development teams
- Monitor SEO and user engagement and suggest content optimization
- Communicate with industry professionals and influencers via social media to create a strong network

Desired Skills & Experience:

Minimum Qualifications
- Ideally a Bachelor’s degree or diploma in Graphics related field.
- 1-2 years+ of experience in digital and social marketing

Core Competency Requirements
- Deep understanding of digital marketing and digital production
- Social Media Strategist using social media for brand awareness and impressions
- Knowledge of third party platforms like Amazon an asset
- Proven experience delivering effective and innovative digital campaigns
- Proven experience delivering a variety of digital assets, including rich media online ads and social media applications.
- Experience managing successful social media campaigns, and a solid understanding of social marketing
- Social Media Strategist using social media for brand awareness and impressions
- Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, YouTube and other social
- Media best practices
- Experience with doing audience and buyer persona research
- Good understanding of social media KPIs
- Critical thinker and problem-solving skills
- Solid understanding of web metrics, digital analytics, with the ability to generate, analyze and interpret data
- Must be able to work under constant deadline pressure and manage multiple projects across multiple lines of business
- Strong management skills, excellent oral and written communication skills
- Experience delivering digital campaigns for products and services
- Ideally Proficient with Adobe Photoshop, Illustrator, InDesign, HTML, HTML 5, CSS

Location: Avron Disribution - Concord, ON

Customer Service Manager (Avron - Concord, ON)

Avron Distribution is a proudly Canadian company launched in 1994 which has grown to have thriving locations in the GTA, Vancouver, and Montreal. We are a leader in our industry and greatly improve the lives of Canadians by supplying a wide variety of products to facilities for children and seniors. Our products include food, educational and multi-sensory resources for all ages and abilities. We also specialize in permanent and mobile solutions to promote learning, cognitive, and physical development. Learn more at avron.ca.

Purpose

Reporting to the General Manager you will plan, co-ordinate and control the activities of the Customer Service team to maintain and enhance customer relationships and meet organizational and operational objectives.

Main Responsibilities:

- Oversee, manage and train our customer service team
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- On-board new employees and train them based on your expertise and skill set
- Create and implement an effective customer loyalty program

Required:

- 5+ years’ experience in customer service
- 5+ years’ supervisory experience
- Extensive e-commerce background
- Ability to translate your skills to other employees through training and mentoring
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and other IT applications / platforms

Goals, Success Factors:

- Sales to plan
- Returns to plan
- Churn to plan
- New Customer acquisition to plan
- Employee turn over to plan
- Ship on time / ship complete to plan
- Customer Satisfaction index to plan

Location: Avron Disribution - Concord, ON

Customer Success Executive (Avron - Saint-Laurent, QC)

Avron Distribution is a proudly Canadian company launched in 1994 which has grown to have thriving locations in the GTA, Vancouver, and Montreal. We are a leader in our industry and greatly improve the lives of Canadians by supplying a wide variety of products to facilities for children and seniors. Our products include food, educational and multi-sensory resources for all ages and abilities. We also specialize in permanent and mobile solutions to promote learning, cognitive, and physical development. Learn more at avron.ca.

Why Join Us:

- We are growing!!
- Competitive compensation
- Group Benefits and RRSP program
- Workplace wellness and culture of teamwork
- Opportunity for advancement

Benefits

- Competitive salary.
- Quarterly bonus programs.

Responsibilities:

- Actively manage and grow accounts in a localized sales territory. This will include a large, pre-existing customer base.
- Tap into an extensive product offering with over 10,000 items to sell product solutions to clients and prospects.
- Use your customer service or sales experience to foster and support business relationships.
- Complete discovery sessions to fully understand which solutions to recommend
- Deliver exceptional customer service.

Requirements:

- 1-2 years of sales or customer service experience (B2B an asset)
- A valid driver’s license.
- Excellent driving record.
- Ability to thrive in a dynamic, exciting work environment.
- Detail-oriented and hardworking
- Excellent interpersonal, communication, problem-solving, and presentation skills are a must
- Fluent in English and French

Job Type: Full-time

Location: Avron Disribution - Saint-Laurent, QC

Customer Success Executive (Avron - Delta, BC)

Avron Distribution is a proudly Canadian company launched in 1994 which has grown to have thriving locations in the GTA, Vancouver, and Montreal. We are a leader in our industry and greatly improve the lives of Canadians by supplying a wide variety of products to facilities for children and seniors. Our products include food, educational and multi-sensory resources for all ages and abilities. We also specialize in permanent and mobile solutions to promote learning, cognitive, and physical development. Learn more at avron.ca.

Why Join Us:

- We are growing!!
- Competitive compensation
- Group Benefits and RRSP program
- Workplace wellness and culture of teamwork
- Opportunity for advancement

Benefits

- Competitive salary.
- Quarterly bonus programs.

Responsibilities:

- Actively manage and grow accounts in a localized sales territory. This will include a large, pre-existing customer base.
- Tap into an extensive product offering with over 10,000 items to sell product solutions to clients and prospects.
- Use your customer service or sales experience to foster and support business relationships.
- Complete discovery sessions to fully understand which solutions to recommend
- Deliver exceptional customer service.

Requirements:

- 1-2 years of sales or customer service experience (B2B an asset)
- A valid driver’s license.
- Excellent driving record.
- Ability to thrive in a dynamic, exciting work environment.
- Detail-oriented and hardworking
- Excellent interpersonal, communication, problem-solving, and presentation skills are a must

Job Type: Full-time

Location: Avron Disribution - Delta, BC

Branch Manager (Avron - Delta, BC)

Avron Distribution is a proudly Canadian company launched in 1994 which has grown to have thriving locations in the GTA, Vancouver, and Montreal. We are a leader in our industry and greatly improve the lives of Canadians by supplying a wide variety of products to facilities for children and seniors. Our products include food, educational and multi-sensory resources for all ages and abilities. We also specialize in permanent and mobile solutions to promote learning, cognitive, and physical development. Learn more at avron.ca.

At Avron our highest priority is delighting our customers with quality service, attained by efficiently managed organizational and supply chain efforts. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities in our BC branch. As an ideal candidate, you’ll have a sharp business mind and proven success in managing maximum productivity and efficiency. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational standards and provide a five-star experience to our customers.

Objectives of this Role:

- Maintain constant communication with your front and back of house teams to ensure proper operations of the organization
- Understand what a five-star customer service experience means and has experience in customer relationships
- Take full ownership of managing our customer service, warehouse, inventory, logistics and support our account management and sales efforts
- Develop, implement, and maintain quality assurance protocols
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
- Actively pursue strategic and operational objectives
- Track staffing requirements, hiring new employees as needed
- Build and report on the key performance metrics of your department to show the pulse of our operation

Daily and Monthly Responsibilities

- Manage all aspects of branch operation (staff of under 2-3 employees) - Assist team with territory and account planning to commercially grow the branch - Building and maintaining rapport with key customers and identify new customer opportunities - Survey customer needs and track trends
- Managing our operations and achieving our key performance indicators
- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional support teams in improving the tools, processes, and systems
- Take ownership of our safety and security departments to make sure activities remain compliant
- Oversee product and inventory management
- You will be working closely with head office leadership in Ontario.

Skills and Qualifications

- 2+ years’ proven experience in an operations management position with leadership experience
- Supply chain, warehouse, and inventory and shipping experience
- Excellent ability to delegate responsibilities while maintaining organizational control of operations
- Highly trained in conflict management and negotiation processes
- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications

- Working knowledge of management software programs
- Strong IT skills - Multiple years of reporting experience

Job Type: Full-time

Location: Avron Disribution - Delta, BC