FAQs

At Avron, we have a substitution policy in place to ensure you always get what you need. If an item you've chosen is out of stock or unavailable, we'll find a suitable replacement for you. During checkout, you'll notice a pre-checked box labeled "Allow Substitutions on all Products." This is our way of letting you know that we've got your back.

Yes, you can. If you prefer not to have any substitutions for your order or for specific items, you can easily opt out by unchecking the "Allow Substitutions on all Products" box or the 'Substitute' box next to each item.

To choose a substitute product yourself, simply click on 'Select a Substitute'. We'll do our best to fulfill your request with your chosen alternative. If your selected substitute is also unavailable, we'll reach out to you for another option. If we can't provide a suitable alternative, we'll refund the cost of the item to you (for customers being charged via credit card or PayPal).

We always aim to replace unavailable items with the closest available alternative. Here's a quick look at our substitution process:

1. Same brand, quality/size,
2. Equivalent brand, same or larger size,
3. Superior brand, same or larger size,
4. Avron brand, quality/size.

Please be aware that some items are not eligible for substitutions.

No, they won't. At Avron, we promise never to add any charges for substitutions. If an item is unavailable, we'll replace it with an equal or superior item at no additional cost to you.

Rest assured, any changes to your original order, including substitutions, will be clearly documented and reflected on the Avron invoice that accompanies your delivery.

We will always strive to meet or exceed your expectations. If any substitutions have been made, they will be clearly indicated on the Avron invoice you receive with your order. If, for any reason, you are not satisfied with a substitution, we assure you that you can reach out to our customer service team to let us know. Our primary goal is to ensure 100% satisfaction for our valued customers.

In the event that we can't find a suitable substitution for an item when putting your order together, you won't be charged for it. We encourage you to check back with us for the availability of your desired item.

We hope these FAQs have helped clarify our substitution process. At Avron, we're committed to providing you with the best possible shopping experience. If you have any further questions, please don't hesitate to get in touch.

How to Contact Us:
Toll Free: 1-800-9752
Email: customer_care@avron.ca